Bonobos: Smooth Shopping or Accessibility Hurdles?

When it comes to shopping experiences, accessibility can make or break the visit. As someone who uses a wheelchair, I always take note of how easy (or difficult) it is to navigate a store. Recently, I visited Bonobos to check out their offerings and see how well the store holds up in terms of accessibility.

Store Layout

The store was on the smaller side, and unfortunately that came with its challenges. There were lots of tight areas that made it difficult for my wheelchair to pass through comfortably. Some sections felt so cramped that I decided not to go through them at all.

Merchandise Accessibility

While some spaces were tighter than I would have liked, the merchandise itself was generally within view and reach. The main difficulty was less about the products themselves and more about the store’s restricted layout.

Staff Experience

The highlight of the visit was the friendly and helpful staff. Even though the space wasn’t the easiest to move around in, the staff’s positive attitude made the experience feel smoother and more welcoming.

Final Thoughts

Bonobos may have a small and somewhat cramped store, but the accessibility hurdles were offset by an attentive and helpful team.

⭐ 4 out of 5 rating. 

With a little more space, Bonobos could easily offer a smoother shopping experience for everyone.